Frequently Asked Questions (FAQs)
How do you select your solicitors?
At LPS, we make sure you get the very best help available, which is why we screen all solicitors working with us by checking their credentials and qualifications and ensuring that they are registered with the Solicitors Regulation Authority and that they have a valid SRA number.
We pride ourselves on our Standards of Service, and as such, every solicitor on our panel must abide by our high standards.
It’s important to us to make your claims process as easy and accessible as possible, and we have a large range of solicitors who work with us throughout the country.
Above all else, we make it a priority that the solicitor working on your case has the relevant expertise to make your claim, so you can rest assured that your claim is in safe hands at all times.
Can I use my own solicitor?
When you get in touch with us, we only recommend fully-qualified solicitors from our pre-screened panel, who have specific experience of cases like yours.
We want you to get the best possible legal help while you’re making your claim, which is why we select the solicitors with the most relevant knowledge and experience for each individual case.
How do I make a personal injury claim?
We don’t believe in encouraging false claims, so we’ll only advise you to start a claim if we believe you have grounds for doing so.
If you decide to start your claim with us, our advisors will talk you through the next part of the process.
An independent panel of solicitors, selected by LPS, will determine what your claim is likely to be worth if you are successful.
You’ll then enter into an agreement with your solicitor who will be acting on your behalf to make your claim.
They will then file a letter of claim to the person responsible for causing your accident (the defendant).
Can I claim if my accident happened while I was abroad?
Accidents abroad are very common and can happen to anyone. Some of the most common accidents can include things such as suffering food poisoning from the hotel restaurant, slipping on a wet floor in a hotel or tripping over on a poorly-maintained footpath.
Other scenarios you may be able to claim compensation for include: sport-related accidents from using damaged, faulty or poorly-maintained equipment, sustaining an injury during an arranged excursion and road traffic accidents (including accidents when travelling as a passenger in a car, coach or taxi).
Those who booked their trip with a travel agent or as part of a package holiday are more likely to be able to claim against the travel company once returning to the UK, as opposed to the services used abroad (such as a hotel or restaurant).
I was hit by an uninsured driver. Can I claim?
With the help of our panel of solicitors, you can claim through the Motor Insurance Bureau (MIB).
Backed by every motor insurer in the UK, the MIB is a scheme set up to help compensate victims of accidents caused by uninsured and untraced motorists.
What should I do after a road accident?
Try to collect as much information as you can about the accident, as well as your losses and injuries.
Keep a record of any police reference numbers you’re given and details of your medical appointments – such as when and where you were seen.
Details like these will help us build evidence for any claim for which you are eligible.
I've been injured at work. Can I claim?
With these types of claim, there is usually a three year time limit, so it’s recommended to start your claim sooner rather than later.
Additionally, the more recent the accident, the more likely you are to remember specific details relating to the accident, which could help you make your claim.